Tips for Submitting a Support Request

WordPress Plugins – Support Requests

How to submit a support ticket to have your feedback addressed and resolved as quickly as possible.

Emails

Please make sure the email subject matches the question asked!
Our support team may disregard the support tickets when email subject is not related to the content.
Do not reply with unrelated issues. Create a new email (support ticket) to ask another question.
One support question per email please. Multiple questions are acceptable if they are related.

Questions

Always include a link to the page you have an issue on.
Questions concerning layout, formatting or page content have to include a link to the live page.
Be specific. Describe what it is you are attempting to do. We have to know exactly what is happening so we can more effectively address your question.
Attach the screenshot or screenshots – it may help to speed up the answer.
Please provide the plugin, WordPress and PHP versions. It may be quite helpful.
For complex issues, you may want to create and provide temporary login credentials.

One-on-one, premium email support begins the date of purchase and ends 12 months past that date.

Premium support is available for the following plugins:

Initial ticket

Use the registration form: https://abcfolio.com/quality-wordpress-plugins-support-registration/.
The initial ticket has to include the license key or email used to make a payment.
License key is not required. The email used to make a payment will do.

Consecutive support requests, with the same email address won’t require registration or the license key.

Further support requests

Contact us via email.
No license key is required as long as the email address provided during registration is used.

Please, complete the forms with all necessary information.

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