Tips for Submitting a Support Request

WordPress Plugins – Support Requests

How to submit a support ticket to have your feedback addressed and resolved as quickly as possible.
Please, complete the forms with all necessary information.

Premium Support

One-on-one, premium email support begins the date of purchase and ends 12 months past that date.
Premium support is available for the following plugins:
  • Staff List Pro
  • Staff List Search
  • Staff List Table
  • Staff List CSV
  • Staff List Birthdays & Anniversaries
  • Responsive Grid Gallery with Custom Links Pro
Initial ticket
  1. Use the registration form:
  2. The initial ticket has to include the license key or email used to make a payment.
  3. License key is not required. The email used to make a payment will do.
Consecutive support requests, with the same email address won’t require registration or the license key.
Further support requests
  1. Contact us via email.
  2. No license key is required as long as the email address provided during registration is used.

Support Questions

  1. Please make sure the email subject matches the question asked!
  2. Do not reply with unrelated issues. Create a new email to ask another question.
  3. One question per email please. Multiple questions are acceptable if they are related.
  • Always include a link to the page you have an issue on.
  • Questions concerning layout, formatting or page content have to include a link to the live page.
  • Be specific. Describe what it is you are attempting to do. We’d like to know exactly what is happening so we can more effectively address your question.
  • Attach the screenshot or screenshots – it may help to speed up the answer.
  • Please provide the plugin version. WordPress and PHP versions may be also helpful.
  • For complex issues, you may want to create and provide temporary login credentials.